Job Description

·        Developing and maintaining innovative and streamlined collection practices and procedures to ensure all receivables are collected and addressed timely.

·        Analyzing the effectiveness of collection activities and recommending alternative courses of action to gain optimum results.

·        Resolving complex collection issues including customer disputes.

·        Monitoring and maintaining acceptable bad debt for the organization.

·        Identifying accounts requiring legal action.

·        Proactively managing and developing system and technology advances to add greater efficiency and effectiveness for the department.

·        Managing projects related to collections.

·        Supervising and developing employees including communication with staff, hiring and training staff, scheduling and assigning work, providing guidance to staff, and conducting performance evaluations.

Qualifications for Collections Supervisor

·        Proficiency with MS Excel, MS Word, and Outlook.

·        Excellent communication (written and verbal) in English, Spanish is a plus.

·        Contributes to the management of department data processing, telephone and other systems

·        Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed.

·        Assists Unit Manager in preparing and communicating performance assessments for staff supervised

·        3+ years Collections/Customer Service/Call Center experience